Each Carving is guaranteed by the accompanying gemmologist's Certificate of Authenticity.
No gem has been Photoshoped.
Order and payment via · Pay Pal/Visa- MasterCard
Please note: Final prices in the customer's currency will vary according to the exchange rate of the day and related bank charges.
Shipping process
· All shipping costs are included in the item price.
· Your order will be shipped within 48 hours (business days) once your payment has been PayPal-verified.
· Shipping confirmation email (and tracking number, where applicable) will be sent after shipping has been completed.
Shipping Methods Australia
All parcels will be shipped via Australia Post- Registered, insured mail (value as per order), accompanied by tracking number. Signature required upon delivery.
Shipping Methods International · We use Australian Post –Insured Air mail (value as per order)
· Signature required upon delivery.
· Tracking No.: not available
· Alternative shipping options and/or methods (Australia Post and/or couriers) on demand. Costs will be charged.
· Please ensure correct delivery address on order
· All items are carefully packed; consequently we suggest you inspect the goods before signing the post receipt and in the presence of post staff in order to ensure mail liability. In case of breakage, email us the same day, otherwise we will assume that the goods have been delivered in good conditions.
Import duties on International orders · Unless other ways advised by you via email and within 24 hours from PayPal payment, all orders shipped will be marked as "Gifts" or "Product Samples”.
Cancellations, returns and refunds. Order cancellations must reach us before shipping (i.e. within 48 hours from PayPal order) Returns
If for any legitimate reason other than the technical specifications as listed, you are not satisfied with our product, you may return it within 14 days of purchase (as per delivery signature date)
· Email us and send us a copy of the order.
· Only items that are in their original conditions may be returned. Any product that has been damaged, used or worn may not be returned.
· The product must be in original conditions, with all original packaging and/or invoice.
· Postage and handling will be at client’s cost
· A refund will be processed within 7 days after the item are received
· Credits on returned merchandise will be refunded to the original credit card or Pay pal account. Please allow 1 to 2 billing cycles for the credit to appear on your statement.
No gem has been Photoshoped.
Order and payment via · Pay Pal/Visa- MasterCard
Please note: Final prices in the customer's currency will vary according to the exchange rate of the day and related bank charges.
Shipping process
· All shipping costs are included in the item price.
· Your order will be shipped within 48 hours (business days) once your payment has been PayPal-verified.
· Shipping confirmation email (and tracking number, where applicable) will be sent after shipping has been completed.
Shipping Methods Australia
All parcels will be shipped via Australia Post- Registered, insured mail (value as per order), accompanied by tracking number. Signature required upon delivery.
- Alternative shipping methods (Australia Post and/or couriers) on demand and costs will be charged.
- Please ensure correct delivery address on PayPal order
Shipping Methods International · We use Australian Post –Insured Air mail (value as per order)
· Signature required upon delivery.
· Tracking No.: not available
· Alternative shipping options and/or methods (Australia Post and/or couriers) on demand. Costs will be charged.
· Please ensure correct delivery address on order
· All items are carefully packed; consequently we suggest you inspect the goods before signing the post receipt and in the presence of post staff in order to ensure mail liability. In case of breakage, email us the same day, otherwise we will assume that the goods have been delivered in good conditions.
Import duties on International orders · Unless other ways advised by you via email and within 24 hours from PayPal payment, all orders shipped will be marked as "Gifts" or "Product Samples”.
Cancellations, returns and refunds. Order cancellations must reach us before shipping (i.e. within 48 hours from PayPal order) Returns
If for any legitimate reason other than the technical specifications as listed, you are not satisfied with our product, you may return it within 14 days of purchase (as per delivery signature date)
· Email us and send us a copy of the order.
· Only items that are in their original conditions may be returned. Any product that has been damaged, used or worn may not be returned.
· The product must be in original conditions, with all original packaging and/or invoice.
· Postage and handling will be at client’s cost
· A refund will be processed within 7 days after the item are received
· Credits on returned merchandise will be refunded to the original credit card or Pay pal account. Please allow 1 to 2 billing cycles for the credit to appear on your statement.